Privacy Policy

GreenPaws Privacy Policy
Last Updated: April 25, 2025

At GreenPaws, we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (greenpaws.wixsite.com/shop) or make a purchase.

1. Information We Collect

Personal Information: When you place an order, we collect your name, email address, shipping address, and phone number to process and fulfill your purchase.
Payment Information: Payment details (e.g., credit card numbers) are processed securely by third-party providers (e.g., Wix Payments, PayPal) and are not stored by GreenPaws.
Browsing Information: We collect non-personal data like IP addresses, browser type, and pages visited via cookies and analytics tools (e.g., Wix Analytics) to improve our website.
Voluntary Information: If you sign up for our newsletter or contact us, we collect your email address and any information you provide.

2. How We Use Your Information

To process, fulfill, and ship your orders.
To communicate about your order, promotions, or customer service inquiries.
To improve our website and marketing (e.g., analyzing site traffic).
To comply with legal obligations under Australian law.

3. Sharing Your Information

Third-Party Service Providers: We share necessary data with trusted partners like EPROLO (order fulfillment), AliExpress suppliers (dropshipping), and payment processors to complete your purchase. These partners are required to comply with privacy obligations.
Legal Requirements: We may disclose information if required by Australian law or to protect our rights.
We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies
Our site uses cookies to enhance your experience (e.g., remembering cart items). You can manage cookie preferences via your browser settings. By using our site, you consent to our use of cookies, as required under Australian privacy laws.

5. Data Security
We use industry-standard encryption (e.g., SSL via Wix) to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under Australian Law

Access and Correction: You may request access to or correction of your personal information by contacting us.
Opt-Out: Unsubscribe from marketing emails via the link in our emails or by contacting us.
Deletion: Request deletion of your data, subject to legal retention requirements (e.g., tax records).
Complaints: If you believe we’ve breached the APPs, contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfers
As a dropshipping business, we may transfer data to suppliers (e.g., AliExpress in China) or fulfillment partners (e.g., EPROLO) outside Australia. We ensure these partners meet privacy standards equivalent to the APPs.

8. Third-Party Links
Our site may include links to third-party sites (e.g., PayPal). We are not responsible for their privacy practices.

9. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.

10. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised date.

11. Contact Us
For questions or privacy concerns, contact:
Email: support@greenpaws.wixsite.com
Address: [Insert your Australian business address or omit if online-only]
We aim to respond within 5 business days.